Data & Account Deletion
You can ask us to delete your Investall account and the personal data associated with it at any time. Deletion requests are handled by our support team — here is how to make one, what gets removed, and what we are required to keep.
Request deletion by email
Email us from the address registered to your account and tell us you want your account and data deleted.
If you hold an investment account with us, you will need to close any open positions and withdraw your remaining balance before the account can be closed. The app will tell you if anything is outstanding.
What is removed
- Your login credentials and profile details.
- Your app preferences, watchlists and other content you created in Investall.
- Your linked bank and brokerage connections, which are disconnected as part of closing the account.
What we have to keep
Investall is a regulated financial service. Some records — including transaction history, identity verification records and communications — must be retained for a period set by law and by financial regulators, even after an account is closed. Retained records are kept only for those purposes and are not used to market to you.
How long it takes
We begin processing as soon as the request is received. Closing an account that holds funds or open positions can take longer, because those must be settled first. We will contact you at your registered email address if we need anything from you.
Questions about your data? Contact us at help@investall.ai.